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Improving Quality of Life for Citizens

There are many people who are not achieving their quality of life expectations.  This could be due to health issues, lack of money or isolation to name a few.  The Public Sector cannot sustain the current and predicted demand on statutory services and continue to help people without a change in approach.

There is growing recognition that people’s health is determined by a range of physical, social, economic and environmental factors. We need to focus on finding ways for people to self-care for their own quality of life but also to care for their loved ones and thereby prevent or minimise people’s dependency on services provided by the Public Sector.

Self-assessment, family/friends/carers’ opinions and many professional assessment/conversations, all contribute to understanding more about personal needs & circumstances but currently creates a disjointed picture making it difficult to identify appropriate support for them.

Benefits of Social Prescriber: Frontline

“ A key role of the state in the future is to enable citizens to be active participants in improving their own life chances. We need to create new ways to support people in modifying their own health risks through access to resources for self-care.

A long and healthy life, lived happily in our own homes and community free from dependence on health or social care services is something we all want. But this is not something that can be passively given by or received from professional experts, it is something which communities need to co-create for ourselves. Resources such as the Quality of Life are part of what this new vision of shared health and care system of the future will look like.”

Dominic Harrison, Director of Public Health - Blackburn with Darwen Borough Council

Encouraging citizens to improve their own quality of life and become healthier & happier through self-assessment, goal based action plan and suggested local services

Supporting frontline workers to assess need through questions or conversation and measure impact of interventions with results displayed as radar charts to then socially prescribe local services

Empowering carers, family, friends to better support those they are caring for through intermediary access to assessments, plans, and local service directory

Enabling third sector organisations to make use of the need assessment tools and play a critical role in assuring data quality of hyper-local service information through accepting a custodian role

Minimising admissions into statutory services (GP, hospitals, Mental Health, Adults Social Care) through the focus on preventative assessment and local services take up.

Allowing a public sector organisation to support their citizen more holistically by using one citizen plan and many different assessments all based on the same need standard


Improving the Quality of Life for citizens through encouraging self-care will minimise/prevent the dependence on more costly statutory services.


Phil Rimmer Head of Revenues & Benefits Service - Bolton Council



We have worked with citizens, community members and professionals to take the guess work out of finding the right service.  Through diligent design, our software algorithms map service deliverables to citizen needs using national or local standards easily configured to your local place

Our holistic assessment tool will evaluate citizen needs & circumstances to then suggest appropriate non-clinical services from the Place-based Directory. Once the evaluation is complete there’s the option to signpost, socially prescribe or refer the client to another specialist - all updated to the citizen’s plan. Social Preciber: Frontline saves the scores from all the assessments so that progress and impact can be measured.

Social Prescriber